Some Receiptor AI integrations are only available on plans that include that integration type. If your plan does not include the integration, the Integrations page may show an upgrade message and the Connect button may be disabled.
Use this article when:
You are on the Integrations page.
An integration card shows an upgrade message such as Upgrade to unlock accounting export, Upgrade to unlock storage export, or Upgrade to unlock bank reconciliation.
The button says Upgrade to Connect and cannot be clicked.
Do not use this article when:
You can click Connect, but the third-party connection fails after that. In that case, check the integration-specific guide for that provider.
The integration is already connected, but exports are failing.
You are trying to troubleshoot a document that did not appear in Receiptor AI.
On the Integrations page, the integration card may show one of these messages:
Upgrade to unlock accounting export for accounting integrations such as Xero, QuickBooks, or Expensify.
Upgrade to unlock storage export for storage integrations such as Google Drive or Dropbox.
Upgrade to unlock bank reconciliation for Mercury.
The card may also show a disabled Upgrade to Connect button instead of an active connection button.
This usually means your current workspace plan does not include the feature required by that integration.
Accounting export is required for Xero, QuickBooks, and Expensify.
Storage export is required for Google Drive and Dropbox.
Bank reconciliation is required for Mercury.
Open the Integrations page and find the app you want to connect.
If the card says Upgrade required or Upgrade to unlock..., open the pricing page.
Choose a plan that includes the feature required by the integration, or ask your workspace owner to change the plan.
After the plan change is active, return to Integrations and connect the integration from its card.
What it means:
The workspace may not have refreshed its plan state yet, or you may be viewing a different workspace than the one that was upgraded.
How to fix it:
Refresh the page.
Sign out and sign back in.
Confirm you are in the correct workspace.
Return to Integrations and check the integration card again.
If the button is still disabled, contact support.
What it means:
The integration may not be available for your workspace, or it may not be supported yet.
How to fix it:
Confirm the integration name.
Check the available cards on the Integrations page.
Contact support if the integration is missing.
What it means:
This is a different issue. The integration is available for your workspace, but the third-party connection did not complete.
How to fix it:
Open the guide for the integration you are connecting.
Confirm you are signing in to the correct third-party account.
Confirm you have permission to connect apps in that third-party account.
Try the connection again.
Contact support if the connection still fails.
If the issue continues, see How to contact Receiptor AI support for the current support channels and what to include in your message.
